Privacy Policy

1. Controller and Contact

The service is operated by the CHILLERA.NET team. For privacy requests, contact the team through official CHILLERA.NET channels, especially the Discord linked on the homepage.

This policy follows practical EU/EEA privacy principles, including GDPR transparency, but it is not individual legal advice.

2. Data We May Process

• Technical data such as IP address, browser type, device data, request time, referrer, security logs and server logs.
• Gameplay and account data such as account identifiers, character names, progress, game actions, chat or moderation records, bans, reports and support requests.
• Website analytics data such as visits, server-card clicks, approximate timestamps, referrer host and hashed visitor identifiers.
• Admin panel data for authorized staff, including username, password hash, role, session data and security/login records.
• Data you provide in messages, bug reports, complaints, Discord interactions, support requests or community submissions.

3. Why We Process Data

• To provide the website, game worlds, account access, server counters and community features.
• To secure the service, prevent cheating, investigate abuse, enforce the Terms of Service and protect players.
• To respond to support requests, bug reports, complaints and moderation issues.
• To measure homepage traffic and server click-through performance.
• To comply with legal obligations and defend the service against unlawful activity.

4. Legal Bases

Depending on the situation, data may be processed because it is necessary to provide the requested service, because CHILLERA.NET has a legitimate interest in security, moderation, analytics and service improvement, because a legal obligation applies, or because consent was given for an optional feature.

5. Cookies, Sessions and Local Storage

The public website may use technical cookies or similar mechanisms required for basic operation. The admin panel uses session cookies for authentication and security. External embedded services may set their own cookies or collect data when their content is loaded or opened.

6. Third-Party Services

CHILLERA.NET may link to or embed third-party services including Discord, YouTube, TikTok, Instagram, Facebook and Twitch. These services are operated by third parties and their own terms and policies apply.

7. Sharing and Disclosure

Personal data is not sold. Data may be shared with hosting providers, infrastructure providers, security tools, community platforms or other processors where needed to operate and protect the service. Data may also be disclosed if required by law, to enforce the Terms of Service or to protect CHILLERA.NET, players or third parties.

8. International Transfers

Some providers or community platforms may process data outside your country or outside the EU/EEA. Where applicable, CHILLERA.NET aims to rely on appropriate safeguards such as provider terms, data processing agreements, adequacy decisions or standard contractual clauses.

9. Retention

Data is kept only as long as reasonably needed for the purposes described in this policy. Account and gameplay data may be kept while the account exists and for a reasonable period afterwards. Security logs, moderation records and ban evidence may be kept longer where needed to protect the service and community.

10. Your Rights

Depending on location and applicable law, you may have the right to request access, correction, deletion, restriction of processing, data portability, objection to processing and withdrawal of consent where consent is used. You may also have the right to complain to your local data protection authority.

To make a request, contact the CHILLERA.NET team through an official channel. We may need to verify that you are the account holder before acting on account-related requests.

11. Security

CHILLERA.NET uses reasonable technical and organizational measures to protect accounts and service data, including hashed admin passwords, access control and security monitoring. No online service can guarantee perfect security, so use a strong unique password and keep credentials private.

12. Children and Minors

CHILLERA.NET is intended for players who are old enough to use online game and community services under their local law. If you are a minor, use the service only with appropriate permission from a parent or guardian where required.

13. Updates

This Privacy Policy may be updated when the service, law or data practices change. The latest version will be available on this page.